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We Offer below services for Avaya, Genesys and Aspect range of products
Technologies we work on……

Avaya – Avaya Communication Manager, CMS, BCMRD, AES ( CTI ), Session Manager, IQ, Avaya Aura Contact Center, Avaya Aura Experience Portal ( IVR ), IP Office, POM, Multimedia, WFO etc.

Genesys – Genesys CIM, SIP, Genesys Voice Portal, Speech, Infomart, Interaction Workspace, GAD, OCS, QM , Workforce Management , Email, Chat, IWD, Virtual Queue etc

Aspect Software: Ensemblepro, Unified IP, QM, WFM, ACM, UCC. Advance List management, Lyricall etc

+ Microsoft: OCS, LYNC
+ Cisco: IPCC
+ Audiocodes: SIP, TDM and SS7 Media Gateways
+ Patton: SIP, TDM and SS7 Media Gateways
+ Nuance: ASR, TTS

Our Services
+ Solution Design and consulting Services
+ Architecture & Planning Services
+ Deployment and User Adaption Services
+ Integration Services with back office / existing Telephony system

Our Industry Solutions:

Solution for Banking and Finance
o Information Services
o Enquiry Services
o Transaction Services
o Request Services
o Grievances & Resolution
o Collection
o Cross Sell/ Up sell
o TPIN Solution
o Utility Bill Payment

 Solution for BPO/Outsourcers
o Telemarketing Solutions
Telemarketing solution would comprise of Agents, Online Verifiers and a Fulfillment teams. Agents are provided with a set of numbers to be called to pitch / sell a specific product (e.g Credit Card, Insurance, etc…).
o Lead Management Solution
LMS would comprise of total tracking of each activity of the Telebanking flow. Different statistical Reports
o DNC Scrubbing Solution
o Collections
o Customer Service

Solution for Manufacturing
o Dealer Management
o Customer Service
o Telemarketing

 Solution for Insurance
o Telemarketing / Sales Lifecycle Management
o Customer Service
o Premium payment on Phone

 Solution for Travel portals
o Telebooking
Self-service payment IVR for travel portals for secure payments.
o Payment Gateway
IVR integrated with Payment Gateway for payment processing.
o Customer Service

 Solution for Healthcare Industry
o Appointment/Cancellation management
o Customer Service
o Mass Campaign for Promotions
Blaster campaigns to call customers and play promotional messages.

 Solution for Public Sector
o Customer Service
o Bill Payments